SN30 Retro Set FAQ

    My SN30 Retro Set does not connect to my SNES anymore. What should I do?
  • Please try:
  • A. If the battery level on the controller
  • B. If reconnecting works
  • C. If the controller and the receiver are on their latest firmware
  • D. If the controller port on your SNES works properly still
  • E. If the receiver works when connected to your PC via a USB cable
  • F. If the controller can connect to other devices (Android, Switch, etc) via its Bluetooth connection
  • G. Contact our customer support team at if the receiver or the controller is confirmed as defective.
    What is the included USB cable for? Can I use the controller as a wired controller with it?
  • The USB cable is for firmware update and power charging.
  • You can connect the controller to Windows, iMac, Android and Raspberry Pi and use it as a wired controller.
  • *This does not apply to Switch.
    How many controller can this receiver connect to at a time?
  • One controller at a time. If you wish to use 2 controllers at a time, you would need to use 2 receivers.
    Can I use this controller with Switch? Does it also auto reconnect to Switch too?
  • Yes, you can. SN30 controller is a Bluetooth controller which works with Switch as well as Windows, macOS, Android and Raspberry Pi.
  • It does auto reconnect to all the systems mentioned above with the press of START once they have been successfully paired.
    Is this a Bluetooth set or a 2.4g set?
  • SN30 Retro Set is a Bluetooth set. It has a SN30 Bluetooth controller and a Bluetooth retro receiver for SNES.
    Can the included receiver work with other Bluetooth controllers?
  • Yes, it can. It can also work with Xbox One S/X Bluetooth, PS4 controller, PS3 controller, Switch Pro, JoyCons (including NES and FC versions), Wii U Pro, Wii Remote as well as all 8BitDo Bluetooth controllers.